Overview

Smart Terms for Jira app (the “App”) is part of the Bug Bounty Program, which helps detect security vulnerabilities faster and increases the overall security level for our customers.

Secure development

We follow the best practices and frameworks to ensure the highest level of security in our software:

  • Regular security training for developers to learn about common vulnerabilities and threats
  • Code review for security vulnerabilities
  • Regular updates of the dependencies
  • Software Composition Analysis (SCA) to detect vulnerabilities in our codebase

Employee Access to Customer Data

The App’s team does not have access to user data. In cases where they have to access the user data in order to perform support services or to respond to an incident, we will ask for your consent. Our employees connect to the infrastructure via secure communication channels with several levels of protection.

Working on a support issue, we only access the minimum data needed to resolve the issue.

Product Security

The App uses Atlassian Forge, which relies on HTTPS and  OAuth 2.0 Authentication to secure communication between the App, the Atlassian product, and the user. Smart Terms doesn't work with or store any passwords or credentials, as users use the App only in conjunction with Jira.

Please learn more about Atlassian Forge security.

Permissions

The maximum set of actions Smart Terms for Jira may perform is expressed in the scopes in the App descriptor and is presented to the administrator during installation. This security level is enforced by Atlassian Forge and cannot be bypassed by app implementations.

Here is the list of all used scopes:

  • storage:app - Store the app global configuration
  • read:jira-work - Read project property (Smart Terms configuration)
  • manage:jira-project - Store project property (Smart Terms configuration)
  • manage:jira-configuration - Get the user language

Learn more in the scopes documentation.

Network and Application Security

The App hosts its infrastructure and data in the Atlassian’s serverless app development platform Forge.

Pentests and Vulnerability Scanning

Smart Terms uses third-party security tools to continuously scan for vulnerabilities and participate in the Atlassian Marketplace Bug Bounty Program for crowdsourcing vulnerability discovery.

Incident Response

Smart Terms implements an Incident Response Policy for handling security events which includes escalation procedures, rapid mitigation, and post-mortem. All employees are informed of our policies.

Reporting An Issue

We appreciate your input and feedback on our security, as well as responsible disclosure.

In case you've identified a security concern, please create a request in our support system. We'll work with you to ensure we understand and address the issue promptly.