You can access Course insights through Course card actions.

1. Filtering

  • Assigned: Allows to filter the assigned users for the selected course

  • Search user: This allows you to filter insights per user

  • Search group: This allows you to filter insights per group.

2. Export insights

Export  in XLSX or CSV format

  • All of the grid data 
  • The attendees' data
  • Questions details

While exporting All of the grid data, only the XLSX  format can be used. The CSV does not support multiple datasheets.

3. Insights

3.1 Regular course

a. Average indicators

  • Completed: number of attendees who have finished the course
  • Attendees: attendees count
  • Session progress: session progress of all attendees, progress denotes the percentage of visited capsules compared to the total number of capsules
  • Questions success rate: the average right answers rate for the answered questions
  • Rating: the average rating

b. insights grid

The insights grid lists the below details: 

  • Attendee: attendee's full name and a link to the profile
  • Session progress: attendee's session progress
  • Due date: assignment due date
  • Completion date: date of course completion
  • Expiration date [Cloud]: date of recurrent course expiration
  • Last session: date of the last attended session
  • Time spent: attendee's session duration
  • Questions success rate: right answers rate for the answered questions
  • Certificate: Course contributors will be able to generate the attendee's certificate
  • Rating: the rating of the course given by the attendee

By clicking on "?" in the Questions success rate column, you can view all answers details of the attendee. The (warning) symbol indicates that at least one answer needs validation.

3.2. Exam mode

a. Average indicators

  • Successful attendees: number of attendees who have successfully passed
  • Attendees: attendees count
  • Session progress: session progress of all attendees, progress denotes the percentage of visited capsules compared to the total number of capsules
  • Average score: the average score of all attendees
  • Rating: the average rating

b. insights grid

The insights grid lists the below details: 

  • Attendee: attendee's full name and a link to the profile
  • Session progress: attendee's session progress
  • Due date: assignment due date
  • Completion date: date of course completion
  • Expiration date [Cloud]: date of recurrent course expiration
  • Last session: date of the last attended session
  • Time spent: attendee's session duration
  • Score: attendee's exam score
  • Finished the exam: indicates if the attendee marked his session as finished
  • Pass / Fail:
    • Displays Pass if the percentage of correct answers is equal to or greater than the Minimum pass score, or if the Minimum pass score is not defined.
    • Displays Fail if the Minimum pass score is set and the percentage of correct answers is lower than the Minimum pass score.
  • Attempts: number of attempts taken
  • Certificate: Course contributors will be able to generate the attendee's certificate 
  • Rating: the rating of the course given by the attendee

By clicking on "?" in the Score column, you can view all answers details of the attendee. The (warning) symbol indicates that at least one answer needs validation.

3.3. SCORM

a. Average indicators

  • Completed: number of attendees who have finished the course
  • Successful attendees: number of attendees who have successfully passed
  • Attendees: attendees count
  • Average score: the average score of all attendees
  • Rating: the average rating

b. insights grid

The insights grid lists the below details: 

  • Attendee: attendee's full name and a link to the profile
  • Due date: assignment due date
  • Completion date: date of course completion
  • Expiration date [Cloud]: date of recurrent course expiration
  • Last session: date of the last attended session
  • Session status: SCORM data model values 
  • Time spent: attendee's session duration
  • Score SCORM: SCORM data model values 
  • Certificate: Course contributors will be able to generate the attendee's certificate 
  • Rating: the rating of the course given by the attendee

3.4 Question result overview

a. Question details

Clicking on More details opens a dedicated Question details window that provides information about every question, its type, the provided answers and the results. By clicking on the arrows at the bottom right of the Question details window, you can easily switch between different attendees' answers.

b. Question validation process

The Essay question can be used to introduce open-ended questions or to prompt users to provide lengthy essays on varying subjects. This question mode does not have expected answers and therefore requires validation.

Course statuses remain Pending until the answers are validated.

Confluence admins, Space admins and course contributors can validate or invalidate Essay answers from Course insights. 

Questions can be filtered using the Only open answers filter to only display Essay questions when they are pending.

Questions can also be filtered using the Validation mode to only display Essay questions that await validation. 

The course Questions success rate or the exam Score will change when answers are validated.

Even after validating an answer (PASS/FAIL), you will be able to edit it.

When multi-language is enabled, the language of the answer provided to the essay question will be indicated. 

4. Actions

  • Delete session: Reset the user session
  • Unassign the course: Unassign a user from the course
  • Course: Open the user dashboard

Unassigning a user from a course does not reset their session data.

The delete and unassign actions can be performed in bulk. These actions can only be performed by course editors.